***THIS JOB VACANCY HAS NOW CLOSED***
Salary: £21,000 – £22,000 PA
Type of employment: Full-time
Role Reports to: Fundraising Manager
Are you passionate about customer service, especially within the charity sector? Would you like to join a fantastic charity in a rewarding role within our Fundraising & Communications team? Would you like to be the first point of contact for our incredible fundraisers?
- Provide support on a range of administrative tasks including, dealing with enquires (postal, telephone, email, social media), opening and sorting post and managing collection boxes
- Oversee the control and distribution of the charity’s fundraising and marketing assets and materials.
- Support the Fundraising Manager to explore new opportunities and organise specific events
- Engage with supporters fundraising through third party events
Key responsibilities:
- Be the cheerful and helpful first point of contact for all Fundraising enquiries.
- Attend and support charity events as required.
- Take ownership of all fundraising assets, including stock control to ensure materials are always available
- Help to develop, manage and co-ordinate the community fundraising programme, providing support to individual fundraisers.
- Inspire existing and potential fundraisers.
- Ensure fundraising supporters have all the relevant information, materials and equipment needed for their event.
- Ensure that community activity is communicated and passed for timely distribution across all media channels and for PR opportunities.
- Responsible for keeping MS Dynamics information up to date, ensuring data accuracy, especially around income related to Community Fundraising events.
- Assist Director of Fundraising & Communications and Office Administrator as required.
Skills & Experience
- Excellent interpersonal and relationship building skills, with a strong customer focus.
- Excellent phone, email and face-to-face communication.
- Excellent verbal and written communications skills.
- Excellent Microsoft Office skills.
- Experience of database management. MS Dynamics experience an advantage, but not essential.
Qualities
- Honesty, integrity, and sound judgement.
- Able to analyse information and make objective recommendations.
- Attention to detail and the ability to drive issues to successful conclusions.
- Organised, with the ability to prioritise and fulfil numerous tasks.
- Excellent team player
- Effective negotiating, influencing & relationship building skills.
- Ability to develop, motivate and manage individuals and groups of supporters.
- Passionate about the cause and with a strong desire to help.
- Comfortable working in a military environment.
- Highly flexible with working hours to support wider charity activities.
- Conscientious, flexible, and adaptable nature to integrate and contribute within a small team.
- Willing to work outside of normal office hours as required to support events.
- Initially 1-year fixed term with a view to a long-term position becoming available
- 30 Days Annual Leave, plus bank holidays
- Non-Contributory Pension Scheme
- Gym Access (CTCRM)
