***THIS JOB VACANCY HAS NOW CLOSED***
We have a fantastic opportunity for a Service Desk Technician to join our team at BFBS.
The Service Desk Technician will be a critical member of the Service Delivery Team, ensuring that the Service Desk is operating effectively at the heart of the BFBS. You will be responsible for, and the owner of all calls, incident tickets, service requests and fault alerts. They will perform first line technical and operational support for all Information Technology and Broadcast Engineering issues and requests, across all of BFBS’ technology functions, including Radio, TV and Cinema services.
This is a ‘customer facing, front of house’ role, interfacing between the BFBS organisation and our customers, both internally and externally, and therefore you will excel in a customer focused, service delivery team.
The role is crucial in improving and maintaining the level of service we provide, and the perception of that service to our customers. The post holder will on occasion form part of the ‘out of hours’ support function through a departmental rota.
Please click the below ‘Apply Now’ button and send us your CV with an e-mail outlining the skills and experience that you can bring this role.
Life at BFBS
We strive to be a diverse and inclusive employer, welcoming open-minded, talented and creative people from all kinds of backgrounds, and with different preferences and experiences. What we all have in common is a commitment to trust, quality, innovation and going the extra mile to achieve our mission. It’s a great place to work, with a unique mix of a charity, broadcast and digital creative environment.
As an organisation, we have lived and worked with the military community for over 75 years, and we are incredibly proud of our roots.
Our radio, TV and digital channels boost the morale of the armed forces serving overseas – and their families – keeping them connected with home, while our agile distribution solutions are tailored to each local environment and infrastructure, providing media services wherever the armed forces are overseas.
Across a growing number of platforms, our captivating military storytelling is popular with both the armed forces community and curious civilians. And our creative, training and events services offer award-winning expertise and skills to defence and government.
We are an equal opportunities employer who actively encourages people from all cultural backgrounds and with disabilities to apply.
Please complete the Equal Opportunities Form provided on our website and return it as part of your application.
Please ensure that you read our company’s privacy policy https://about.bfbs.com/privacy-policy by applying for this role, you are consenting to the company storing your personal data, as per the privacy policy. If you have any questions relating to this, please email your questions to opportunities@bfbs.com
We thank you for your interest and application. We can’t guarantee to be able to respond to all applicants, therefore, if we do not contact you within 28 days of applying, you have been unsuccessful.
