***THIS JOB VACANCY HAS NOW CLOSED***
London, Greater London (Hybrid)
£26,000 – £28,000 per year
Contract, 12 months, Full-time
The Customer Engagement Officer will support on the delivery of an evolving customer engagement strategy, including content creation, campaign delivery and ongoing supervision of an online community platform. The successful candidate will be fundamental to the delivery of campaign for customers, clients, employers, and stakeholders, ensuring all communications are delivered in a timely and effective manner.
This a 12-month contract Hybrid based role with a salary of £26-£28k depending on experience.
Key Responsibilities:
- Support on the delivery of a customer engagement strategy.
- Build and create agreed communications campaigns and activities in order to deliver the agreed objectives.
- Ensure the targeting of each campaign is well thought through, minimises workload and takes account of individual communications (PECR) preferences.
- Collaborate closely with other departments to ensure that respective customer engagement and campaign plans are complementary, escalating concerns where necessary.
- Assist the Customer Engagement Manager on the delivery of an online platform to provide a community for all clients across various employment programmes.
- Produce and write content tailoring to different audience groups including mentors, mentees, customers, clients, employers, and other stakeholders.
- Consistently gather and provide insight and learnings to feedback from engagement initiatives.
- Provide relevant and regular reports highlighting key trends and recommended next steps.
- Ensure consistent messaging and branding, representative of the organisation’s mission and values.
PERSON SPECIFICATION
Essential Competencies:
- Excellent written English.
- Experience in email marketing or customer relationship management.
- Knowledge of marketing communications techniques such as segmentation, targeting, A/B testing, automated campaigns and dynamic content.
- Good understanding of the use of communications data to evaluate campaign effectiveness.
- Proven ability to deliver outcomes in accordance with demanding time and quality targets and to calmly and appropriately deal with conflicting priorities.
Desirable Competences:
- Educated to degree level or equivalent
- Capable user of a mass email platform such as DotDigital
- Capable Salesforce or similar CRM system user
- Empathy with and a good understanding of ex-Forces personnel and the challenges they can face.
- Experience of working within a charity.
To apply please submit and CV and Cover letter by Midnight Thursday 27 April 2023
