Location: Home
Salary: Competitive, dependent on experience
Role Status: Full Time
Closing Date: 25 Mar 2025
Help us support Veterans and make a difference!
About us: Haig Housing is a long-established charity based in London with a presence across the UK. We are the largest veterans housing charity, providing houses for over 1500 veterans and their families. We put people at the centre of everything we do – our beneficiaries and staff. All our employees can expect to experience a professional and friendly working environment where we deliver for those who need us. We are on a journey to become even better and help more people.
About the role: The Housing Manager role is remote, with travelling required throughout the Central band of Scotland visiting our three estates in Edinburgh, Glasgow and Hamilton. You should ideally be located within 15 miles of the following areas, Edinburgh or Glasgow. You are required to have your own vehicle and hold a UK drivers’ licence.
In this role you will ensure the effective delivery, compliance and innovation of HHT services in Scotland with the main duties involving overseeing housing management, tenancy sustainment, property inspections and sign-ups.
What we offer: Additionally, will be provided with IT equipment for home working as necessary. You will be supported by our Head Office in Victoria, London and will attend regular team meetings. Haig offers generous benefits including a company pension, optional private medical insurances and a 3x salary death in service benefit.
Role Purpose:
Ensure the effective delivery, compliance, and innovation of HHT services in Scotland. Oversee housing management, tenancy sustainment, property inspections, and sign-ups, while acting as the Data Champion for the team to enhance decision-making through a real-time KPI dashboard. Serve as the key link between HHT and the Scotland Committee, ensuring regional concerns are addressed.
1. Service Delivery & Compliance – Ensure all services comply with legislation and policies, enforcing compliance across Scotland.
2. Housing Management & Tenancy Support – Manage sign-ups, transfers, successions, Annual Tenancy Reviews, and dispute resolution, ensuring tenancy sustainment.
3. Property & Estate Management – Conduct annual property inspections and work with Property Services to maintain high standards.
4. Data Innovation & Reporting
5. Develop a real-time dashboard tracking tenancies, arrears, inspections, sign-ups, and KPI trends.
6. Ensure accurate data management in Civica Cx and produce Board & Scotland Committee reports.
7. Stakeholder Engagement & Governance – Act as the key liaison for the Scotland Committee and the Veterans Scotland Housing Cluster and strengthen partnerships with support organisations.
8. Additional Responsibilities – To advise and support the Senior Housing Manager in the identification of new and emerging legislation.
Person Specification
Qualifications/Education – Desirable
• ECDL
• CIH Level 5 Certificate in Housing Practice (SCQF Level 5)
• SVQ in Estate Management at SCQF Level 6
Knowledge, Skills & Experience – Essential
• 2 Years relevant experience in Property Management in Scotland
• Excellent communication skills across all mediums (written/social media/verbal etc)
• Clear attention to detail whilst maintaining sight of the bigger picture
• Must be experienced in working with budgetary processes such as tendering etc
• Knowledge and experience of working with legal frameworks and legislation
Knowledge, Skills & Experience – Desirable
• Detailed knowledge and experience of working with the Veterans community
• 2 years relevant experience in Housing Management in Scotland
• Experience in working with external agents, and the ability contract manage
Personal Qualities – Essential
• The ability to think, work and communicate at an operational level
• The ability to be a self-starter who can interpret strategic direction and deliver the operational output
• To have empathy for the veteran’s group and understand the challenges many of them face
• Self-motivated, unafraid to challenge and be challenged
• Personal resilience to work effectively and stay calm under pressure
• Flexibility to work beyond standard hours to meet the requirements of tenants/business
• Ability to work collaboratively across a diverse range of organisations and individuals
• Comply with responsibilities regarding safeguarding & training
Personal Qualities – Desirable
• Has a deep sense of duty who is able to deliver sensible solutions to complicated issues over a wide range of stakeholders
• Ability to deal with confidential information whilst maintaining confidentiality
How to apply
How to apply: Applications are by CV and covering letter, expressing your suitability to carry out the role. The closing date for applications is Midnight on Tuesday 25 March 2025.
Interviews are being held in the week commencing 31 March 2025.
Please note that applications that are not sent via the link above will not be considered
