Llandudno, North Wales
About Us
We’re Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected. Founded in 1915, by Sir Arthur Pearson, to help the many veterans losing their sight after the First World War, we have over a century of experience providing the best care to our veterans.
Since then, we’ve provided support to tens of thousands of vision-impaired veterans, helping them to regain their independence. By providing our members with the tools and skills they need to lead a fulfilling and active life, we ensure they remain valued members of society.
We’re one transformational team that believes every vision-impaired veteran should be able to lead the life they choose.
Our Centre of Wellbeing in Llandudno offers visually impaired veterans’ holidays, training and rehabilitation services. Since opening our doors in 2011, we have helped more than 12,000 veterans with specialist support to enable them to enjoy life to the fullest.
We are currently seeking a Hospitality Team Member to join our team in Llandudno on a full-time basis for a one year fixed term contract, working 37.5 hours per week on a rolling roster to cover the annual leave and absence requests of Night Team colleagues.
The Benefits
– Salary of £25,254.59 per annum
– Generous annual leave with the option to buy additional days
– Enhanced unsociable hours pay
– Pension scheme with generous employer contributions
– Healthcare cash plan
– Access to legal services and mental health support
– Employee assistance programme
– Paid professional subscriptions and discounts
– Professional and personal development
If you have great customer care and administrative skills, this is your chance to step into a rewarding and varied role with our committed organisation.
Providing exceptional customer service to our guests and members, your role will be vital in creating a positive, welcoming environment, ensuring they enjoy their stay and receive the best care possible.
So, if you’re ready to make a meaningful difference and be part of a team that transforms lives every day, read on and apply today!
The Role
As a Hospitality Team Member, you will support the smooth, safe and efficient running of our Centre of Wellbeing in Llandudno,
You’ll be a positive presence across the Centre, providing an excellent customer service experience to all guests, assisting with administration and bookings, responding to calls and ensuring all personal and accommodation requirements are met.
Handling the administration of financial transactions, you’ll maintain accurate invoices and collect payments, ensuring unpaid accounts and queries are addressed.
Additionally, you will:
– Occasionally provide cover for Night Team colleagues
– Monitor guest feedback
– Ensure an efficient deliveries and mail distribution system
– Assist members with room and centre orientation
About You
To be considered as a Hospitality Team Member, you will need:
– Customer care and administration skills
– An excellent telephone manner
– Great communication skills
– Working knowledge of Microsoft Office programmes, database systems and intranet
– GCSEs in English Language and Mathematics (Grade 4 / C)
The closing date for this role is 4 August 2024.
Other organisations may call this role Receptionist, Front of House Team Member, Front of House Receptionist, or Guest Services Receptionist.
Webrecruit and Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
