***THIS JOB VACANCY HAS NOW CLOSED***
Birmingham, West Midlands (Hybrid)
£20,900 per year
Permanent, Full-time
Forces Employment Charity offer a specialist programme which supports veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.
The role of Client Advisor is to deliver the support centre function for the programme. This position is full-time, 35 hours per week with a salary of £20,900. The successful candidate will be based in our central office in Birmingham and report to the Support Team leader and Support Centre Manager.
Specific Responsibilities:
- Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System
- Make first contact with referrals within 2 working days and complete initial registration.
- Upload client information to case management system.
- Provide initial advice and guidance on registration.
- Support allocated caseworker to engage with the veteran after initial assessment.
- Support Veterans to obtain proof of service and sign required consent forms.
- Provide accurate and responsive telephone, text, social media and email ‘helpdesk’ support to veterans and other stakeholders.
- Record all interactions with accurately on the Salesforce case management system.
- To be flexible and complete any additional tasks, asked of you by the support team leader and Support Centre Manager.
PERSON SPECIFICATION
Essential Competencies:
- High quality written and verbal communication skills, with a personable manner and excellent telephone technique.
- Experience of advising and supporting individuals.
- Excellent IT and keyboard skills.
- Experience of business administration in particular the use of databases and customer management systems to accurately record data.
- Strong organisational skills with a desire to achieve through own initiative.
Desirable Competencies:
- NVQ Level 4 Advice and Guidance.
- Empathy for those who have served in the Armed Forces.
- Understanding of those in the Justice System.
- Salesforce experience, this training will be provided for the successful candidate if they are not already trained.
To apply, please submit your CV and cover letter by Midnight Tuesday 6 June 2023
Successful candidates will be required to undertake an NPPV level 2 police vetting, been a resident in the UK for over 5 years and an Enhanced DBS clearance.
