Location: Home
Salary: Highly competitive, dependent on experience
Role Status: Full Time
Closing Date: 3 Apr 2025
Help us support Veterans and make a difference!
About us: Haig Housing is the UK’s largest veterans housing charity, providing safe and secure homes for over 1,500 veterans and their families. With a rich history and a strong commitment to delivering exceptional housing services, we are on an exciting journey of growth and innovation—and you could be part of it.
About the role: As a Housing Officer, you’ll play a key role in supporting and sustaining tenancies to our veteran communities. Working remotely but primarily covering our Morden and Ashtead sites, you will be the first point of contact for tenants, ensuring their needs are met while promoting tenancy sustainability and community wellbeing.
You’ll be fully equipped for home working and will receive ongoing support from our Head Office in Victoria, London. You will also be part of a dedicated, close-knit team that values collaboration and professional development.
What We’re Looking For
• Housing Experience – You must have previous experience in a housing role, ideally within social housing, tenancy management, or a related field.
• Self-Starter – You’ll need to be highly motivated, proactive, and able to manage your workload independently.
• Excellent Communication Skills – The ability to engage confidently with tenants, colleagues, and external stakeholders.
• Problem-Solving Mindset – A flexible, solutions-focused approach to tackling challenges and supporting residents.
Why Join Us?
Are you passionate about making a real difference in the lives of veterans and their families? Do you thrive in a role where no two days are the same?
• Meaningful Work – Make a tangible impact on the lives of veterans and their families.
• Supportive Culture – Be part of a team that values its people and promotes a positive, inclusive work environment.
• Flexible Working – Enjoy the benefits of remote working with structured team engagement.
About the job
Housing Officer at Haig Housing Trust, you will play a key role in delivering high-quality tenancy management services in line with HHT policies and housing legislation. Your focus will be on tenancy sustainment, property standards, and compliance, ensuring a seamless experience for residents from sign-up to tenancy termination.
Key Responsibilities:
1. Tenancy Management – Oversee the full tenancy lifecycle, from sign-up to end of tenancy, ensuring smooth transitions and support where needed.
2. Tenancy Sustainment – Provide proactive support to help residents maintain successful tenancies, addressing challenges as they arise.
3. Property Standards & Inspections – Conduct regular property inspections to maintain high maintenance standards and ensure compliance with safety regulations.
4. Legislative Compliance – Monitor tenancy management practices in accordance with housing legislation and HHT policies.
5. Collaborative Working – Work closely with the Senior Housing Manager (SHM) and wider HHT team to deliver first-time quality services that meet the needs of our residents.
This is an exciting opportunity to make a real difference in residents’ lives, ensuring they have safe, secure, and sustainable homes.
Person Specification
Qualifications/Education – Desirable
– Relevant CIH qualification at level 3 or above
– ECDL
Knowledge, Skills & Experience – Essential
– Ability to influence people of all ages and from all backgrounds, sometimes in stressful situations, with the ability to placate and gain their trust.
– A good knowledge and experience of the range of mechanisms available to prevent the escalation of ASB and neighbour disputes.
– The ability to influence individuals and groups and to work collaboratively across a diverse range of organisations and individuals to build relationships, trust and creditability with diverse audiences
– IT & Systems Proficiency – Must be proficient in the use of Microsoft Office packages (Word, Excel, Outlook, Teams) and have knowledge of Civica CX or a similar housing management system.
Knowledge, Skills & Experience – Desirable
– Excellent communication skills across all mediums.
– A good understanding of the needs of the veterans’ community and the additional ability to recognise contributing factors of vulnerability.
– A high level of understanding of financial inclusion available to veterans to enabled sustainability of the tenancy
– A proven ability to analyse and determine the suitability of applicants for Trust tenancies.
– A good understanding of the legislation that governs the responsibilities for both landlords and tenants in England
Personal Qualities – Essential
– The ability to think, work and communicate at an operational level
– Self-motivated, unafraid to challenge and be challenged
– Be able to empathise with individuals in professional manner
– Personal resilience to work effectively and stay calm under pressure
Personal Qualities – Desirable
– The ability to be a self-starter who can interpret strategic direction and deliver the operational output
– The ability to deliver sensible solutions to complicated issues over a wide range of stakeholders
– Able to build relationships, trust & credibility with stakeholders
– A problem solver, with clear evidence of a proactive, collaborative & agile mind-set
– The ability to problem-solve over a range of issues
How to apply
Applications are by CV and covering letter, expressing your suitability to carry out the role. The closing date for applications is Midnight on Thursday 3 April 2025.
