An important change to the Fundraising Preference Service will come into effect on 1 March 2019. From this date, charities will have 21 days to action a suppression request, instead of 28 days. This brings the service in line with the Data Protection Act 2018 and helps charities comply with the law.
This change means that from 1 March:
- Any person that makes a request on the service will be told that charities have 21 days to action the request.
- Any person that makes a request will be able to make a ‘follow-up’ request after 21 days (previously 28 days) if they still receive direct marketing from the charity
- We’ll consider complaints about direct marketing received by individuals 21 days after the first suppression request was made
Charities should prepare for this change now by considering how this will affect their internal processes. On 1 March all users accessing the FPS charity portal will be required to accept updated terms and conditions that reflect the change from 28 to 21 days.
