The Customer Engagement Team at a Leicester-based military charity has been shortlisted for a national award.
The ten-strong team at the RAF Association, a charity that supports the RAF community, has been shortlisted for the Specialist Team of the Year Award at the UK National Contact Centre Awards.
Michelle Woolman-Lane, Head of Customer Experience & Insight at the Association, said:
“We’re delighted to have made the shortlist for this prestigious award. It’s testament to the hard work of every member of the team, who work tirelessly every day to make sure those in the RAF community who reach out to us get the help they desperately need.
“The team don’t just take calls – they also reach out to thousands of people in the RAF community to check on their welfare and offer support. The Customer Engagement Team isn’t just a service team; they’re the heart of the RAF Association, ensuring that no member of our community is left behind.”
As the ‘front door’ to the Association’s services, the Customer Engagement Team is often the first point of contact for those reaching out for help – whether they are in crisis and in urgent need of support, or donors and fundraisers whose contributions sustain the charity’s work.
The UK National Contact Centre Awards aims to recognise the achievements of teams and individuals working in the UK’s contact centre industry.
Judges look for teams who have enhanced customer satisfaction and quality of service and who have identified challenges specific to their customers and have implemented creative solutions to resolve them.
The team will find out if they have won at an awards evening at Central London’s Old Billingsgate on Monday 16 June.
