Location: Your office base will be at our Head office in Fulham, and you will expected to work in an agile manner and work at different locations. This could also be a secondment hosted at Stoll.
Responsible to: Community Connections Manager.
Role purpose:
- To deliver the Navigator Programme in London as part of the Veterans Places, Pathways and People Programme (VPPP), to work collaboratively with veteran, third sector and public sector services
- To support veterans with health and social needs, to improve their mental wellbeing and independence through meaningful activity.
- Provide holistic support to Veterans, to enable individuals to access and sustain a range of activities and support within their local community
Key Responsibilities
Risk Assessment and Planning
- To be responsible and accountable for delivering high quality support services to Veterans, their families and their dependents, through providing advice and support.
- Work in accordance with person centred support plans, regularly review support plans ensuring that support services are co-ordinated with other agencies.
- Work with the Outcome Star and other tools to manage change and demonstrate impact of delivery.
- Enabling community integration to gain independence and ensure clients sustain tenancies where appropriate.
- Where acting as a key worker for a client, work with them to facilitate the best outcomes through holistic risk, support and needs assessments.
- To be responsible for managing own caseload, with significant travel and lone working within the M25 area.
Financial Wellbeing
- Ensure that clients access appropriate benefits advice to enable them to sustain living independently in their own homes.
- Act as advocate for individuals and support them to obtain appropriate statutory or charitable support, liaising with relevant statutory and voluntary agencies on behalf of clients.
- Assist clients to manage their finances, including advice on welfare and housing benefits and grant claims, as well as providing access, where appropriate, to financial and debt management support.
Joint working
- Access and obtain support from relevant mental health, drug and alcohol, counselling and ex-services support/specialist agencies.
- Identify and access opportunities for leisure, employment, education and training and other purposeful day time activities for clients
- To work in a collaborative manner with a range of agencies and services
- To collate resources and ensure information about service providers is shared with other partners of the VPPP portfolio and wider groups as required.
Health and Wellbeing
- Build and sustain links with family, friends and the wider community.
- Support the development of a healthy lifestyle and access to appropriate health/medical services where relevant
- Develop and maintain independent living skills
- Arrange and escort clients to appropriate activities where this is identified within Support Plans.
Working in a team and with others
- Contribute positively to working in a team, working as an embedded team member, to deliver quality services to clients.
- Maximise own personal development by positively contributing to induction, supervision, training, appraisal and team meetings.
- Liaise and work with other agencies including specialist veteran services, housing, health and social care professionals as required in consultation with senior staff.
- Act in a professional manner and when representing STOLL.
- To network and establish effective working relationships and referral pathways with other delivery partners and members of the PPP programme.
Financial control
- Work within established budgets and maintain accurate financial records when required.
Record keeping and data management
- Maintain accurate and up to date client, financial and other relevant service records, ensuring that support plans are understandable and reviewed regularly.
- Maintain confidentiality and security of records and information relating to Clients and staff in accordance with STOLL Data Protection and IT Policies.
- Maintain data to evidence outcomes and impact as required and produce reports.
Quality and regulatory compliance
- Understand the legal framework in which STOLL provides support to Clients.
- Work in accordance with the requirements of best practice in respect to support to vulnerable adults and safeguarding adults.
- Continuously look to improve the quality of services responding positively to client feedback and complaints.
Health and Safety
- Work in accordance with STOLL’s policy and legislative requirements for health and safety and report any accidents or potential accidents and near misses.
Equality and diversity
- Manage and maintain services in accordance with the principles and practice of equality and diversity, taking account individual needs and requirements.
Other
- Undertake any other duties as your line manager may require in keeping with the responsibility of the post.
Person Specification
Experience
- Experience of working with vulnerable adults in a support capacity, for example within support, employment, alcohol and drug misuse, mental health or physical disability services.
- Experience/knowledge of the issues facing the ex-Service community.
- Experience of carrying out needs & risk assessments, with a person centred approach.
- Experience of lone working with a range of support needs.
- Experience of working collaboratively with voluntary and statutory agencies, in regards to individual clients and the service.
- Experience as an effective communicator – verbally and in writing.
- Experience of case management and recording skills.
- Experience of networking and managing relationships with different agencies.
- Experience of managing own workload- including skills to prioritise, the ability to work with limited supervision and on one’s own initiative, but within a whole team approach.
- Experience of the using IT including Microsoft Office applications, CRM (Client Record Management) systems and/or online collaboration platforms
Knowledge
- Knowledge of mental health issues, including working within a trauma informed approach.
- Knowledge of statutory and regulatory frameworks in adult social care.
- Knowledge of best practice in regards to independent living.
- Knowledge of the requirements in respect of safeguarding vulnerable adults
Core Competencies
Client focus
- A passion to support vulnerable Veterans
- Understands the challenges faced by ex-Service men, women and families
- Provides excellent service delivery to both internal and external Clients, responding promptly and effectively at all times
Communication
- Communicates information clearly and concisely, both orally and in writing, with a wide range of audiences both formal and informal
- Informs colleagues of successes, challenges and developments
Team working
- Works well with Colleagues, Trustees, Clients and external stakeholders
- Applies the spirit of “mucking in”, helping colleagues when needed
Support of Equality and Diversity
- Treats all people with respect
- Upholds Stoll’s equality and diversity standards and promotes individuality, equality and community at all times
Delivers a High Quality of Work
- Produces accurate, thorough, and professional work
- Plans and manages own work load, working flexibly to meet changing work priorities and demands
- Maintains excellent timekeeping standards, managing appointments and meetings effectively and planning well in advance
- Delivers tasks set through planning and supervision
- Takes responsibility for own work, including errors
- Utilises Stoll IT systems to manage emails, calendars and data effectively
Commitment to Health & Safety
- Understands how to work safely, including an awareness of lone working issues and practices
- Understands how to respond to a safeguarding incident and reacts accordingly
- Manages their own health and wellbeing, recognising when to ask for extra support
Frontline Competencies
Working with Clients
- A focus on maximising the independence of our Clients in all interventions
- A focus on delivering a holistic service to Clients at all times, focusing on the person as well as their situation
- The ability to regularly motivate and inspire Clients to improve their life situation
- The ability to deal with Clients exhibiting difficult or challenging behaviour in a positive way
- An understanding of support issues particularly relating to Veterans
Communication
- The ability to communicate effectively with all Clients
Health and Safety
- An understanding of how to safeguard vulnerable adults and children
- The consistent application of appropriate boundaries when working with Clients
