***THIS JOB VACANCY HAS NOW CLOSED***
Location: Based at Sir Oswald Stoll Mansions, 446 Fulham Road, London SW6 1DT
Contract: Permanent
Hours of work: Full time, 35 hours per week
Salary from: £32,659 – £36,864
Stoll is the lead provider of housing and support services in the Veterans sector. Founded in 1917, Stoll has provided a sanctuary to help Veterans rebuild their lives for over one hundred years.
We are seeking an experienced and enthusiastic Senior Income Officer to work within our small, busy, charity finance team, in the delivery of our customer-focussed supported housing, serving ex-service personnel and their dependents. The role will involve providing an effective and responsive housing management service with regard to rent arrears and income management to all Stoll properties.
Experience:
- Demonstrable experience in credit control, recovering debts from tenants and commercial customers, using enforcement procedures within a customer-focused environment.
- Experienced in Rent & Service Charge setting rules and procedures.
- Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress.
- Experience of manipulating/interrogating ledger and information systems.
- Experience of analysing management information and making recommendations to inform decision-making.
- Experience of working within the Social Housing Sector with highly developed relationship management or stakeholder engagement skills, plus the ability to influence, deal with difficult behaviours and manage conflict to resolution.
If you would like to work for us and have a passion for providing excellent support along with the experience needed for this role then we would like to hear from you. Stoll is committed to rewarding its excellent staff team and so offers a range of benefits including generous pension, travel loans and medical cash plan. For more information about the role call Marjorie on 0207 385 2110.
Visit our vacancies page https://www.stoll.org.uk/about/work-at-stoll/. If you would like to apply, please email your CV and cover letter, outlining how you meet the person specification, to jobs@stoll.org.uk.
Closing date: Friday 11 August, 5pm
Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex-Service personnel.
Stoll appointments are subject to an enhanced DBS check.
